Answer & inform
Guide people through services, opening hours, product details, and approved business information.
wWabook
A conversation.
A clear next step.
Help customers find answers and take the next step with your business. Wabook shows how a booking journey can work through WhatsApp, one example of the software Afaq builds to support business growth.
w
WabookIllustrative business conversation
Explore sample flows. No messages or appointments are sent.
More useful
customer conversations.
Customers often arrive with a question: what you offer, when you’re available, or how to take the next step. A well-designed chatbot gives that conversation a clear structure.
The Wabook example focuses on appointments. Your project could focus on business information, sales inquiries, or a different workflow, shaped around your customers and your team.
ProjectWabook
ExperienceBusiness chatbot
Studioآفاق Digital Technology
Start with the conversation
your business needs.
Define the purpose first.
Build the right flow around it.
Book & organize
Shape the journey from choosing a service to reviewing a time and receiving a confirmation.
Guide & sell
Help customers find the relevant product or service and move toward an order or sales conversation.
Meet customers
where they message.
We’ll scope the channels, information, and connections your chatbot needs before agreeing on implementation.
WhatsAppBusiness conversations and guided journeys.
InstagramDiscuss a flow around your business inquiries.
FacebookPlan a messaging experience for your audience.
What could a chatbot
do for your business?
Bring your questions.
We’ll help shape a practical brief.
Can you build for WhatsApp, Instagram, or Facebook?
Tell us which channels your customers use. We’ll scope the project around them, reviewing account setup, permissions, and available integrations before agreeing on the implementation.
Can the chatbot use my business information?
Your service details, product information, prices, hours, and approved answers provide a useful starting point. We’ll agree which information sources the chatbot should use and how updates will be managed.
Can it guide customers through appointment booking?
The demonstration shows an illustrative booking flow. For your business, we’ll define services, availability rules, confirmations, and appointment changes, including any booking-system connection needed.
Can it help answer product questions and support sales?
A sales conversation can be designed around product information, preferences, and the next step toward an order. We’ll agree which actions should be automated and when the conversation should move to your sales team.
Can it connect to an existing catalog or booking system?
Share the systems you use. We’ll review the available data and connections, then define what is needed for the scope. Integration requirements are agreed before development.
Can a customer speak to a person?
We can plan handoff points for questions that need your team. Together, we’ll decide when to escalate a conversation and what information should be included.
What do you need to start?
A short business introduction, your customer channels, common questions, and the tasks you want to simplify. From there, we can shape the flow and prepare a proposal.
Your business.
Ready for what’s next.
Tell us where you want your business to go. Let’s discuss the website, app, or business chatbot that can help you get there.